Two-Way SMS Messaging
Two-Way SMS conversations - instantly respond to your customers' interactions
Customers demand immediate responses. Our Two-Way SMS channel meets these expectations with a robust and intuitive messaging solution with customer responses that seamlessly integrates with your existing email and SMS channels.
Built in to our existing Campaign Management tool, you can set up automated keywords and new messages in just a couple of minutes.
Unlock real-time, interactive customer communication with Two-Way SMS
Real-time communication
Whether it’s handling queries, confirming appointments, or sending timely updates, Two-Way SMS ensures your messages are seen and responded to instantly.
Personalised customer interactions
Deliver personalised messages that resonate with your audience. Use customer data to tailor your Two-Way SMS messages, ensuring every interaction is relevant and valuable to each individual.
Seamless multichannel integration
Our Two-Way SMS channel responses integrate effortlessly with your existing email and SMS campaigns. Coordinate your messaging across multiple channels for a cohesive communication strategy.
Automation and scheduling
Our Two-Way SMS messaging campaigns are flexible to your needs. They can be set up as ongoing automations, such as appointment bookings, or for use in a single campaign.
Segmentation and profiling
By understanding your customers’ preferences, you can deliver relevant content and offers. Two-Way SMS makes it easy to segment your audience based on their interactions.
Analytics and reporting
Track the performance of your Two-Way SMS conversation campaigns with detailed analytics and reporting. Understand what works and continuously improve your communication strategies.
Two-Way SMS keeps both your customers and your customer service team happy
Customer support
Provide instant support by allowing customers answer your questions and receive immediate responses. Improve customer satisfaction and loyalty with prompt and helpful interactions.
Sales and promotions
Boost sales by sending personalised offers and promotions directly to your customers. Engage them in a dialogue to answer product questions and get faster conversions.
Appointment reminders
Reduce no-shows with automated appointment reminders. Allow customers to confirm or reschedule with a simple text reply.
Feedback and surveys
Collect valuable feedback and insights by sending surveys via Two-Way SMS. Make it easy for customers to share their opinions and help you improve your services.
Order and delivery communications
Keep your customers informed about their orders with real-time updates. Notify them when their order is confirmed, shipped, and delivered. Allow them to reply with questions or concerns, ensuring a smooth and transparent delivery process.
Pre-travel prompts
Ensure your bookers have all their essential information for their upcoming trip. Wish them well on their travels, resend booking codes, itinerary plans and confirm essential documentation.
Collect customer preferences
Easily collect customer preferences in a manner in which your customers are more than happy to reply to. After welcoming a new customer to your business, ask them profiling questions that’ll power your personalised offers to them.
Run competitions
Running contests via Two-Way SMS creates a dynamic and engaging customer experience. It captures attention, encourages interaction, and builds a sense of community and excitement around your brand.
Designed to drive success across multiple channels
Using a single customer view database, create personalised customer experiences by utilising all marketing channels from one powerful workflow and journey builder. This is where data and channels meet.
SMS marketing
Built in SMS functionality to send automated responses, complement your email campaigns and boost customer interactions.
App push notifications
Integrate your mobile app data in your marketing automation workflows and engage your customers with one-to-one messaging.
Web push notifications
Capture your customers’ attention even when they’re not on your site with timely web push notifications.
Email marketing
Create customised, dynamic and personalised emails with or without the ability to code with our flexible editor and design options.
Social, search & display retargeting
Extend your reach easily with our Google Ads, Facebook and Criteo integrations. Create targeted segments and export directly audience retargeting.
Web personalisation
Serve personalised and relevant content to specific segments on your website to enhance their onsite experience.
Explore more capabilities
Multichannel marketing automation
Our intuitive journey builder allows you to easily create automated campaigns across multiple channels – all from one screen.
Reporting made for marketers
Using natural search language (NLQ) anyone can create complex customer analysis and dashboards through a simple search prompt.
Industry leading email builder tool
Create customised, dynamic and personalised emails with or without the ability to code with our flexible Email Builder tool.
Talk to us
One of our friendly experts will be in touch to find out a little more about your challenges and give you a tour of our platform, highlighting exactly how our tech can solve your problems and help you reach your marketing objectives.